Refund & Returns Policy

01 / Changing your mind

For standard clothing bought online, you can cancel without giving a reason within 14 days of receiving your goods. For goods from one order delivered separately, the cancellation period normally runs from receipt of the last item. Tell us clearly that you wish to cancel by emailing Support@saintyami.com within that period. Then send the goods back within 14 days of notifying us.

There is no extended voluntary change-of-mind return period beyond your statutory rights. To keep the process simple, we handle eligible returns as refunds rather than offering a separate exchange service; you can place a new order for another size.

02 / Returning an item

Email your order number and the item you are returning. A reason is optional for a change-of-mind cancellation. We will provide the appropriate return address and instructions. You do not need our permission to exercise your cancellation right. Do not use any supplier address or an address printed on a parcel without checking it is the correct return destination.

You pay the direct cost of a change-of-mind return. Keep proof of postage; a tracked service is recommended, not compulsory. Handle garments only as needed to check their nature, characteristics and fit, as you would in a shop. Please return tags and packaging where possible. We may deduct a demonstrable loss in value caused by handling beyond this, but missing packaging does not automatically remove your cancellation rights. No restocking fee applies.

03 / Refunds

For a valid cancellation, we refund within 14 days of being informed. We may withhold the refund until we receive the returned goods or evidence that you sent them back, whichever happens first. Refunds go to the original payment method unless you expressly agree otherwise, without a refund fee.

When you cancel your entire order, we also refund the cost of our least expensive standard outbound delivery option. Any extra paid for a more expensive delivery service is not refundable under the change-of-mind rules. Your bank or payment provider may take additional time to display the refund.

04 / Personalised items & made-to-order clothing

The statutory change-of-mind cancellation right may not apply to goods made to your individual specifications or clearly personalised for you. Any qualifying exception must be clearly disclosed before purchase. A standard SAINTYAMI garment produced after you order, or offered in standard sizes or colours, is not automatically exempt just because it is made to order. Faulty-goods rights still apply to personalised items.

05 / Faulty, damaged or incorrect goods

Contact us with your order number and a description of the issue. Photos are helpful if available, but are not a condition of your legal rights. We cover reasonable necessary return costs for faulty or incorrect goods; contact us so we can arrange the return.

Irish consumer law provides a short-term right to terminate and receive a refund for faulty goods within 30 days of delivery. After that, you may be entitled to a repair, replacement, price reduction or refund, depending on the circumstances. These rights are separate from the 14-day change-of-mind period and may continue beyond it. Mandatory protections applicable in your country remain unaffected.

06 / Before dispatch

If you need to cancel or correct an order before dispatch, email us promptly. We will check its production and dispatch status. Starting production does not remove cancellation rights for standard goods; qualifying personalised items follow the exception described above.